Refunds and Returns Policy

At Laposh, we want you to be completely satisfied with your purchase. Our Refunds and Returns Policy is designed to provide you with peace of mind when shopping with us. Please read the following policy carefully to understand your rights and obligations regarding returns and refunds.

1. Returns Eligibility

1.1 Damaged or Defective Products:

• If you receive a damaged or defective product, please contact our customer support team at laposh@gmail.com within 48 hours of receiving the item. We will guide you through the return process.

1.2 Incorrect Items:

• In the rare event that you receive an incorrect item, please notify us within 7 days of receiving the product. We will arrange for the correct item to be shipped to you at no additional cost.

1.3 Change of Mind:

• We understand that preferences can change. If you wish to return an item due to a change of mind, please contact us within 14 days of receiving your order. Items must be unused, in their original condition, and with all packaging intact.

2. Return Process

2.1 Authorization:

• To initiate a return, contact our customer support team at laposh@gmail.com to obtain authorization. Unauthorized returns may not be accepted.

2.2 Packaging:

• Ensure the item is securely packaged to prevent damage during transit. Use the original packaging if possible.

2.3 Return Shipping:

• Customers are responsible for the cost of return shipping unless the return is due to a mistake on our part (e.g., damaged or incorrect item).

2.4 Return Address:

• The return address will be provided upon authorization. Do not ship the item back to the address on the original package.

2.5 Tracking:

• We recommend using a tracked shipping method for returns. Laposh is not responsible for items lost or damaged during return transit.

3. Refund Process

3.1 Inspection:

• Once we receive the returned item, our team will inspect it to ensure it meets the return eligibility criteria.

3.2 Refund Method:

• Refunds will be issued to the original payment method used for the purchase. Please allow 5-7 business days for the refund to reflect in your account.

3.3 Partial Refunds:

• In some cases, partial refunds may be issued if the item is returned in a condition that significantly reduces its resale value.

4. Exclusions

4.1 Custom or Personalized Items:

• Custom or personalized items are non-refundable unless they are damaged, defective, or incorrect.

4.2 Earrings:

• For hygiene reasons, we do not accept returns on earrings unless they are damaged, defective, or incorrect.

4.3 Sale Items:

• Sale items are non-refundable unless they are damaged, defective, or incorrect.

5. Contact Us

If you have any questions or concerns about our Refunds and Returns Policy, please contact our customer support team at:

Laposh Store

Email: laposh@gmail.com

Last Updated: 2024/01/22

Thank you for choosing Laposh. We appreciate your trust, and we are here to assist you with any concerns you may have.